Support Service
Support team aims to keep your business up&running all the time. While our support dedicated teams handle your incidents you can focus on your business.
Enhanced Technical Support
24x7 access to Cloud Support Engineers via phone, chat, and email. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, and production system down is less than an hour.
Architectural Guidance
Consultative review and guidance based on your applications.
Third-party Software Support
Guidance, configuration, and troubleshooting of platform interoperability with many common operating systems, platforms, and application stack components.
Case Severity / Response Times
- General Guidance: 24 hours
- System Impaired: 12 hours
- Production System Impaired: 4 hours
- Production System Down: 1 hour
Our Support References
